Our Return Policy
SilverSweetheart Return Policy
We gladly accept returns within 30 days of the ship date, less labor, service and shipping/handling fees. All returns and exchanges require a packing slip or a copy of your order confirmation.
Please note that ALL LABOR, SERVICE AND SHIPPING/HANDLING FEES ARE NON-REFUNDABLE. This includes personalization, soldering, re-polishing, custom/non-stock/rush fees and shipping.
We will replace any items that are received defective, damaged or incorrect upon delivery. We cannot accept returns on items that are damaged, abused from wear or replace items that have been lost or stolen. Items must be in \"like new\" condition.
Please keep in mind that:
- Any credits will be issued to the credit card used for the original purchase.
- It may take up to 1 week from the day we receive your package for your account to be credited.
- Please allow 1-2 billing cycles for the credit to appear on your statement.
- Any discount applied to your original order will be deducted from your refund amount.
- Exchanged items are not eligible for original purchase discounts or promotional prices.
How to make a return....
To process your return, send an e-mail to firstname.lastname@example.org with your contact information. Please state exactly why you are returning the item. We will send you an e-mail telling you how to return the item and where to send it.
Making a change to your order....
As soon as we receive your Lucy Ann or Patty Walker order, we immediately start the process of creating your personalized order. Each Lucy Ann® and Patty Walker piece is individually hand-crafted, a process that requires many steps and time to create.
If you need to make a change to an order, we will do our best to accommodate your requests. Please be aware that it may delay the promised completion date of your original order, as it may require us to create an entirely new piece in order to comply with your request.
This statement discloses the privacy practices for this SilverSweetheart.com Web site. This site gathers and tracks only the information you submit:
This site does not share the information it gathers from you:
- The information which is gathered by the SilverSweetheart.com Web site is only the information you submit to us. The information is used to process your request for help or to develop a custom quote for you.
- The information which is gathered on the Sign for News form on this Web site will be used occasionally to inform you of news from the SilverSweeetheart.com.
- The information which you provide on this site will NOT be sold or leased to any other companies for use in mailing lists. Entering your information on this site will not result in unsolicited communications from other companies.